Benefits, Housing, & Employment

We are committed to ensuring that every member of our community is able to access all the support and opportunities available for them. This is especially true for those who are particularly vulnerable  – whether due to language barriers, disability, legal status, or income.

Our FREE advice service for Latin Americans in the UK provides fast, confidential advice on Benefits, Housing, & Employment matters by an experienced advisor. 

The benefits, housing, & advice service is funded by the National Lottery Community Fund. 

Benefits, Housing, & Employment FAQ

Yes. We run a drop-in service for Benefits, Housing, & Employment at the following times:

Drop-in times:
Monday – 10.30 AM to 1 PM (last person at 12:15 PM) and 2 PM to 4 PM (last person at 15:45 PM)

You can find out which benefits you are entitled to using this benefits calculator.

Yes. You can claim Unemployment Benefit in the UK if you are:

  • Actively looking for work
  • Over 18 years old
  • Working less than 16 hours a week
  • A resident of the UK

You can find more information in Spanish on Unemployment Benefits here.

Yes. You can check if you are entitled to Universal Credit here.

Most people are eligible for assistance from their council when they are homeless or at risk of becoming homeless. This includes EU citizens in the UK under the EU Settlement Scheme, anyone with Indefinite Leave to Remain (ILR) status, or people with refugee status. Shelter has a useful resource to check if you are entitled to help from your council.

Find your local council using this tool.

This tool designed by the NRPF Network can help you find out about support that is available to you as a migrant with no recourse to public funds.


Migrant Information Hub has excellent translated resources about housing, benefits, employment and more. Our partners at IRMO (Indoamerican Refugee and Migrant Organisation) also often publish advice in Spanish and Portuguese – these can be found directly on their home page (scroll down to see full list of resources).

Did you know you can translate any page on the internet in a couple of clicks? You can do this with a Browser Extension – like an app that is added to your internet browser. You can download the Google Translate Extension for Google Chrome, Mozilla Firefox, and Microsoft Edge (formerly Internet Explorer).

Request an appointment

Please click the button below to fill out an Appointment Request form. Our advisor will be in touch shortly. 


We understand that this is a difficult time for many of our users, and are committed to providing all the support we can. We have compiled the below list of resources with your needs in mind – please do get in touch if you have a recommendation to add to this list. 

Note: An asterisk (*) next to an entry indicates that this resource is available in Spanish, Portuguese, or both. 

NHS Coronavirus Page – Official government advice for COVID-19.

Doctors of the World Translated Guides* – Latest COVID-19 guidance translated into 60 languages

COVID-19 Infographics* – Infographics with useful information, translated in several languages

COVID-19 Migrant Information Service – Collection of resources for migrants with translations (select language in drop-down menu on the upper right)

Employment Rights Hub* – Official government guidance on employment rights, translated into 20 languages

Modern Slavery & COVID-19: How to get help* – Guidance on how to spot modern slavery and help for victims, translated into 11 languages

Benefits Calculator – Allows you to calculate which benefits you are entitled to in the UK.

Universal Credit and You – Official government guidance on Universal Credit

Claiming Universal Credit and other Benefits if you are a Refugee – Official government guidance for refugees

Help if your immigration status limits what benefits you can claim – Support from for immigrants with No Recourse to Public Funds (NRPF)

Prestaciones y Subsidios de la Seguridad Social británica* – Guide in Spanish by the Spanish Embassy on UK benefits

Streetlink – To report someone sleeping rough and connect them with a local service

The Pavement Services Finder – Extensive list of homelessness services in the UK with easy-to-use filters

Migrant Information Hub* (Spanish) – Translated guides in Spanish for people struggling with rent, temporary accommodation, or homelessness

Migrant Information Hub* (Portuguese) – Translated guides in Portuguese for people struggling with rent, temporary accommodation, or homelessness

Asylum & Refugee Hub (Mayor of London) – Information and resources for asylum seekers and refugees from the

Asylum Crisis (London) –if you are an asylum seeker in London and you need accommodation or support or your support has been refused or terminated, this service can help you.

Phone: 0207 952 1599

EU Settlement Scheme Factsheet* – Official government factsheet, translated into several languages

Booklet: How to Apply for the EUSS* – Instructions for applying to the EUSS, translated in 7 languages

Applying for Settled Status*: A Guide for Pre-Settled Status Holders – A guide by New Europeans on how to apply for settled status if you have pre-settled status (in Spanish)

Managing your EUSS Status* – Videos and documents from New Europeans UK with instructions on how to access, manage, and prove your EUSS status, translated into several languages

The AIRE Centre – Free legal advice and representation for EEA nationals

Praxis – Advice and helpline for vulnerable EU citizens


Rights of Women EU Settlement Scheme Advice Line: 020 7118 0267
For vulnerable women (victims of Violence Against Women and Girls) who are EU citizens

National Domestic Abuse Helpline – 0808 2000 247

Women’s Aid Resources – Guides and resources compiled by Women’s Aid

Chayn* – Crowdsourced resources and guides on domestic abuse and mental health, translated into several languages

Bright Sky App – Downloadable app for your phone with advice and resources

Citizen’s Advice – List of resources and support available for both male and female victims of domestic abuse

Boots Pharmacy have committed themselves to providing safe spaces for victims of domestic abuse. If you feel unsafe for any reason, you can go to your local Boots Pharmacy and its consultation room will be offered as a safe space for you to access help, for example through a helpline.

Living with Worry and Anxiety Amongst Global Uncertainty* – Free guide by Psychology tools, translated into many languages.

Mental Health Information* – Translated guides from the Royal College of Psychiatrists

Action for Happiness Calendar – Daily actions you can take for your wellbeing.


Samaritans: 116 123 or email
Samaritans provide free, confidential phone line for people suffering from depression and suicidal thoughts. They also have an email service if you prefer to write down your thoughts and don’t need to speak to someone instantly.

Mind Infoline: 0300 123 3393
For mental health information and signposting

Mind Legal Line: 0300 466 6463
Advice on Mental Health law

Menchú Nursery – Bilingual English/Spanish nursery for children aged 2-5. Free hours available for parents from low-income families.

Parental Involvement Support* – Translated guides in several languages by The Bell Foundation, designed to help non-English-speaking parents to understand and get involved in their children’s UK schooling

Mindheart* – Activity book for children on COVID-19, available in many languages

General Helplines

Citizen’s Advice: 0800 144 8848 (National), 0808 278 7835 (Camden), 020 8438 1249 (Brent)

Citizen’s Advice provides free advice on immigration, housing, family, debt, benefits, and more. Ask for an interpreter if you have difficulties with English.

Helplines for Women

Latin American Women’s Right Service (LAWRs) Helpline: 0808 145 4909

Latin American Women’s Aid Domestic Violence Helpline: 020 7275 0321

Immigration Helpline: 020 7490 7689

Family Law Helpline: 020 7251 6577 (National), 020 7608 1137 (London)

Sexual Harassment at Work Helpline: 020 7490 0152

Helplines for Men

CALM (Campaign Against Living Miserably) Helpline: 0800 58 58 58
CALM is for anyone who is dealing with depression and suicidal thoughts, but their work focuses on men’s mental health. There is also a web chat on their website.

Male Victims of Domestic Abuse Helpline: 0808 8010327

Emergency Support in Your Area

You can find UK-wide local information by searching for your local area on one of these tools:

Find a Food Bank – This tool by The Trussel Trust allows you to find your closest food bank. 

Mutual Aid Locator – This tool helps you find a local Mutual Aid group in your area. Mutual Aid groups are informal groups of neighbours who provide practical and emotional support for people who need to self-isolate due to COVID-19. 

Find A Test Centre – NHS tool to find your closest COVID-19 test centre

List of Vaccination Sites – Updated list and map of all vaccination sites in the UK

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